About 2Performant
2Performant is the creator of BusinessLeague, the first online sales championship in the world. We are proud to be the first Romanian technology company to operate its own product financed on the Bucharest Stock Exchange Market, BVB AeRo sector.
With us, you have the opportunity to work in a company that facilitates interaction between hundreds of brands and thousands of digital marketing specialists, staying in touch with the latest industry technologies. We are currently building the first decentralized marketing competition in the world where both marketers and online stores compete in a performance-based format in a system of benefits earned through results.
About the Role
Note: If you lack some of the skills, please apply anyway and we will contact you when we open our Client Support internship program.
As a Client Support Specialist at Business League, you'll be at the forefront of helping our users succeed with our performance marketing platform. You'll provide excellent support to our users, ensuring they can effectively utilize our platform and resolve any challenges they encounter.
What We're Looking For
- A customer-centric mindset with a passion for helping others succeed
- Ability to maintain composure and professionalism in challenging situations
- Strong multitasking skills and ability to prioritize effectively
- Self-motivated individual who can work independently while collaborating with a team
- Enthusiasm for learning new technologies and staying current with industry trends
- Proactive problem-solver who can identify and suggest platform improvements
Key Responsibilities
- Serve as the first point of contact for platform users, providing timely and accurate responses to inquiries via email, chat, and phone
- Troubleshoot and resolve technical issues related to platform functionality
- Investigate and escalate potential bugs or system issues to the appropriate technical teams
- Document common issues and solutions to build our knowledge base
- Provide guidance on Business League features, competition mechanics, and best practices
- Monitor and validate tracking system performance across different advertiser integrations
- Assist with onboarding new users and providing platform training
- Collaborate with Account Managers to ensure seamless support for key accounts
- Maintain detailed records of user interactions and follow-up actions in our ticketing system
Requirements
- Experience in technical support, preferably in SaaS/PaaS or ecommerce environments
- Excellent problem-solving and analytical skills
- Outstanding written and verbal communication skills in both Romanian and English
- Ability to explain technical concepts to non-technical users
- Experience with ticketing systems and support tools
- Strong attention to detail and ability to follow up on issues until resolution
Benefits
- Competitive salary package within market range
- Remote work with flexible schedule
- Awesome career growth opportunities
- Private medical insurance with Regina Maria plus other benefits
- Access to professional development courses and training
- Opportunity to work with cutting-edge marketing technology
- Access to major e-commerce and tech events in Romania
Note: If you lack some of the skills, please apply anyway and we will contact you when we open our Client Support internship program.